Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our Platform and services to both organizations and their learners.

1.1 Information You Provide Directly

Account and Profile Data: When organizations (schools or businesses) sign up for an account, they provide details like organization name, contact person's name, email address, phone number, and billing information. Learners (students) may provide their name, email address, and other profile details when registering or enrolling in courses.

Course Content: Organizations upload course materials, videos, documents, quizzes, and other educational content. This content may contain personal information if provided by the organization.

Communications: Information you provide when contacting us for support, inquiries, or feedback.

Payment Information: If organizations directly process payments through our platform for selling courses, we collect necessary payment details (e.g., credit card information). This is often handled by third-party payment processors, and we encourage you to review their privacy policies.

1.2 Information Collected Automatically

Usage Data: We collect information about your interactions with the Platform, such as pages visited, courses accessed, completion rates, time spent on content, quiz scores, and other activity data. For learners, this data is shared with the organization offering the course.

Device Information: We collect data about the device you use to access the Platform, including IP address, browser type, operating system, unique device identifiers, and mobile network information.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Platform and hold certain information. These are used for functional purposes, analytics, and to enhance your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to operate, maintain, and improve our Platform and services:

• To Provide and Maintain the Platform: To deliver the core functionalities, including course access, content delivery, user management, and technical support.
• To Facilitate Course Delivery and Tracking: For organizations, to manage their courses, enroll learners, and track their progress and performance. For learners, to access courses, submit assignments, and track their own progress.
• To Process Payments: To process transactions for organizations selling courses or for subscription fees.
• To Improve and Personalize User Experience: To understand how users interact with the Platform, personalize content, and suggest relevant courses or features.
• For Communication: To send transactional emails (e.g., account verification, password resets, enrollment confirmations), important updates, and promotional materials (where you have opted in).
• For Security and Fraud Prevention: To protect our Platform and users from unauthorized access, fraud, and other malicious activities.
• For Analytics and Research: To analyze trends, usage patterns, and gather demographic information for internal research and to enhance our services.
• To Comply with Legal Obligations: To meet any applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Organizations (for Learners): If you are a learner, your course progress, assessment results, completion status, and other relevant learning data are shared with the organization that provides the course. This allows organizations to manage their learners and monitor their educational programs.
• With Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf (e.g., hosting, data storage, payment processing, analytics, customer support). These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction involving our company, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information for any other purpose with your explicit consent.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, including research, analytics, or marketing.

4. Your Choices and Rights

You have certain rights regarding your personal information, subject to local laws:

• Access and Correction: You have the right to access and update your personal information directly through your account settings. If you cannot do so, please contact us.
• Deletion: You may request the deletion of your personal data. Please note that we may be required to retain certain information by law or for legitimate business purposes (e.g., completing transactions, fulfilling legal obligations).
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that we may still send you non-promotional messages related to your account or services.
• Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality of the Platform.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. The exact retention period will depend on the type of data and the purpose for which it was collected.

7. Children's Privacy

Our Platform is not intended for use by individuals under the age of 13 without the explicit consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account. Organizations using our platform for minors are responsible for obtaining parental consent where legally required.

8. International Data Transfers

Your information, including personal data, may be stored and processed in any country where we have facilities or where we engage service providers. By using our Platform, you understand that your information may be transferred to countries outside of Cameroon, which may have different data protection laws than your country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after any modifications signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• By email: info@kamlearn.com
• Address: Buea, Cameroon
• Through our website: https://kamlearn.com/contact